FAQ

Frequently Asked Questions

Everything you need to know about our handcrafted candles, ordering, and delivery. Can't find your answer? Get in touch and we'll be happy to help.

About Our Candles

What are your candles made from?
Our candles are hand-poured in small batches using natural soy wax, premium fragrance oils, and cotton wicks. They're made to burn cleanly and evenly.

How long do your candles burn?
Burn time varies by size, but our standard candles offer approximately 40-50 hours of burn time when cared for properly.

Are your candles vegan and cruelty-free?
Yes. Our candles are made with plant-based soy wax and are never tested on animals.

Orders & Payment

How do I place an order?
Simply browse our collections, add your favourite candles to your cart, and proceed to checkout. You'll receive an order confirmation by email.

What payment methods do you accept?
We accept all major credit cards and secure checkout options available at checkout.

Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We process orders quickly, so we can't guarantee changes once an order has shipped.

Personalizations

How do I personalize an order?
If you're looking to personalize an order, feel free to reach out to us on Instagram or Whatsapp, and we'll help you out.

Shipping & Returns

How long does shipping take?
Please see our Shipping & Delivery page for current processing and delivery times.

What is your return policy?
Details about returns and exchanges can be found on our Returns & Exchanges page.

Candle Care

How do I get the best burn from my candle?
For tips on trimming wicks, burn times, and safety, visit our Candle Care guide.

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